Returns And Exchanges

We want every woman to find the right shapewear products for them at Nebility. If your item has arrived damaged or has an error, please let us know immediately, Nebility will arrange for replacement and cover the return postage. To get in touch with us concerning a return, please contact us: customercare@nebility.com

Does Nebility guarantee its product?

Of course! We're 100% committed to making you happy. Each item is hand checked by a member of Team Nebility before shipment to ensure you get the best! While we make every effort to ensure your goods arrives in perfect condition, sometimes things could happen.

The following reasons are covered by our 30-day FULL COVERAGE Return/Exchange Policy.(Nebility is responsible for return postage fees, and replacement fees)

If you discover we sent the wrong order or item(s), you received broken items, or poor-quality products,please take pictures of the items you received and contact us right away. We will work with you to guarantee your satisfaction.(We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)

The following reasons are NOT covered by our 30-day Return/Exchange Policy, and we are not liable for these issues.

#Product Not Fit Well:
1.You can choose to exchange it by paying the shipping fee, contact us to confirm the detail.
2.You can choose to return, contact us to get our address.
Then ship them back, shipping fee covered by customer.

#Delivered Unsuccessful:
1.If the package is not successfully sent due to the wrong address provided by the buyer. We are not responsible for any loss caused. So please confirm the shipping address again after finish the bill.
2. If the package is sent to the wrong address or lost by the transportation company, we can free resend the package to you or full refund you.

#Package not received:
1. Customs clearance: Customs clearance is the buyer's responsibility. Therefore, once the package is sealed, you should contact customs.
2. The transportation status is stagnant for a long time: If the package status is stagnant for a long time, we suggest you contact the local post office to check it for you. At the same time, you should contact us to confirm the situation.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package

To request further instructions on how to return your order, please email us. Returns without prior communication with us will not be accepted.

About Return Address:
Please do not return the product directly to the original address on the package. If you need to return the product, please contact us by email first. We will provide our mailing address after you send an email application and pass it.
*Some restrictions apply:
1.Only within 30 days after received it.
2.The product is Intact in its original state and packaging.
3.Apparel has the original tags attached.
4.Accessories have all parts of the original packaging.
5.Products without damage, stain, deformation, cleaning and use trace.

NOTE: Buyer is responsible for return shipping cost and any related expenses.


Any problem, please contact us.
P.S.: Refunds can take 3-5 business days to show in your bank statements.

Email: customercare@nebility.com
Facebook: https://www.facebook.com/NebilityDirect/